Returns & Exchanges
Here, we explain everything you need to know about returns and exchanges.
What is the return period over the Christmas season?
For orders placed from 11 November 2026, you can exceptionally return your items until 31 January 2027, instead of the usual 30 days. This means you can give or receive your gifts and return them after the holidays if needed. Conditions our usual...
What is your return policy?
We offer a 30-day return window for a refund, store credit, or exchange.
How do I make a return request?
Submit your return online directly from your customer account, print your pre-paid return label, and drop off your parcel at the nearest designated pick-up point.
Do you offer exchanges?
Yes, we offer a 30-day echange window for a different size or colour of the same item, subject to stock availability.
Have you received my returned parcel?
To find out whether your returned parcel has reached us, track it on https://www.chronopost.fr/fr/suivi-colis. The page is in French but simply enter your postal code or city on the page.
How will I be refunded?
We refund you using the same payment method as the one used to place your order, as soon as your return has been processed. The time it then takes for the amount to appear in your account depends on your bank or payment method.