Any questions? Contact our customer service team (average response time within 24 hours, excluding weekends).

Cimalp

Can I cancel or modify my order?

My product is no longer available. When will it be back in stock?

Can I order over the phone?

I haven't received my order confirmation.

How do I apply a discount code to my order?

I can't place an order.

I can't find my parcel number.

Is it possible to order gift cards?

I am facing payment errors.

Order

Where can I find the correct size?

How do I care for my Cimalp merino wool garment?

How do I care for my hiking boots?

Sizing & Maintenance

Join Cimalp

History of the brand

Store & Resellers

Sustainable development

About Cimalp

Can I be delivered abroad?

My parcel was not delivered to the right pick-up point.

I have not received my parcel / My parcel is delayed

Which delivery options are available?

I can't find my tracking number

Advices when receiving/collecting a parcel.

How can I place a complaint when receiving/collecting a parcel?

Shipping & Delivery

How can I create a Cimalp account?

How to modify my personal information?

How do I log out of my customer account?

How do I reset my password?

How do I unsubscribe from the newsletter?

My Account

Can I pay in several instalments?

Where can I find my invoice?

Is payment secure?

Payment & billing

I'd like to apply for sponsorship/partnership.

Partnership & Sponsoring

About weekly promotions

Are website offers valid in the Cimalp Factory Shop?

How does your loyalty program work?

How can I subscribe to your newsletter?

Do you offer any special prices?

How do I stay informed about Cimalp news and special offers?

Pricing & News

How do I request a return?

How do I ship my return?

How do I get my money back?

I'd like to request after-sales service.

What is the returns policy?

Did you receive my returned parcel?

Returns

I'm a business or association... who should I contact?

I'd like gift wrapping.

Get answers to your questions about placing and tracking orders with Cimalp.

Looking for help selecting or caring for our products? Get all the information you need here.

Découvrez toute l'histoire de la marque Cimalp. Son origine, sa mission et ses engagements.

Everything you need to know about parcel delivery.

All you need to know to manage your CIMALP account

All you need to know about payment and billing when ordering

Find out how you can team up with Cimalp through our partnership and sponsorship opportunities.

Stay tuned for information on our pricing policy, promotions and brand and company news.

Find out how return requests are processed

Please note that we sell exclusively online and do not have any retailers or distributors. All our products are available directly through our website.

Unfortunately, we do not offer this service yet, but please note that there are no prices or invoices included in our packages.