Have you received my returned parcel?Updated 4 hours ago

To find out whether your returned parcel has reached us, track it on https://www.chronopost.fr/fr/suivi-colis. The page is in French but simply enter your postal code or city on the page.

Your parcel tracking number is located on the proof of drop-off / customer copy, one of the three sections of the return document printed with your request.

Processing time

Once we receive your parcel at our warehouse, please allow 2 to 5 business days for your refund or exchange to be processed.This may take longer during peak periods.

You will then receive an email with the subject line "Your return request has been processed!

Refund details are given in “How will I be refunded?”.

Is your return still pending? Do not hesitate to contact us by email at [email protected]