How do I make a return request?Updated 3 hours ago

Submit your return online directly from your customer account, print your pre-paid return label, and drop off your parcel at the nearest designated pick-up point.

How to request a return

1 - Log in to your customer account.

2 - Choose “My Orders”.

3 - Click “Return my order”.

4 - Your order number and email address will be filled in automatically. Select the items you wish to return.

Please note: Once submitted, return requests cannot be modified.

Preparing and shipping your parcel

1 - Print your return document, which includes three sections:

• Return slip: Place it inside the parcel.
• Proof of drop-off / receipt: Keep it for your records.
• Prepaid return label: Stick it securely to the outside of the parcel.

2 - Place the return slip inside the parcel.

3 - Stick the prepaid return label to the outside of the package.

4 - Drop off your parcel at an authorized pick-up location. (Find your nearest drop-off point at https://www.chronoshop2shop.fr/fr/trouver-relais-pickup. The page is in French but simply enter your postal code or city on the page).

Keep your proof of drop-off: it includes your tracking number so you can follow your parcel’s journey.

A free prepaid return label is included for the first return of each order. For details on conditions and return fees, please refer to “What is your return policy?”.

For tracking updates and processing timelines, see “Have you received my returned package?”.