Do you offer exchanges?Updated 4 hours ago

Yes, we offer a 30-day echange window for a different size or colour of the same item, subject to stock availability.

How does an exchange work?

Make your request from your customer account, in the same way as a return: see “How do I make a return request?”. When we receive your parcel, we check the condition of the item, and then automatically send you the replacement item.

If the requested item is no longer available, we will refund you: see “How will I be refunded?”.

Conditions

The item must be returned:

• in its original condition and unused
• with its tags intact
• in a condition that allows it to be resold.

Footwear must only have been tried on a clean floor.

For hygiene reasons, underwear (boxer shorts) cannot be returned or exchanged.

For a different item or model, please make a return and ask to be refunded. Then place a new order: see “What is your return policy?”.