How will I be refunded?Updated 3 hours ago

We refund you using the same payment method as the one used to place your order, as soon as your return has been processed. The time it then takes for the amount to appear in your account depends on your bank or payment method.

• Credit / Debit card: the amount is credited back to the account linked to the card. With a deferred debit card, the refund can appear at the end of the month.
• PayPal: the amount is refunded to your PayPal account.

How much will I be refunded?

You will be refunded the actual amount paid for each returned item. Please note that original shipping costs are non-refundable.

Individual item discounts: If a discount was applied to a specific returned product, your refund will reflect that discounted price.

Order-wide discounts (promo codes, loyalty rewards, etc.): If a promotional code or reward was applied across your entire order, the discount will be distributed proportionally, and each item will be refunded at its adjusted price.

Example 1: Single order-wide discount

You purchase two items: one at £25 and one at £35 (total: £60).

You receive a £15 discount, which equals 25% off your order.

This 25% discount applies proportionally to each item.

If you return the £35 item, your refund will be £26.25 (£35 − 25%).

Example 2: Combining two discounts

You purchase two items: one at £99 and one at £149.

You use a 15% off promo code along with your 5% VIP Silver member discount.

Because discounts are applied successively (not added together), the total reduction is 19.25% (rather than 20%).

If you return the £99 item, your refund will be £79.94 (£99 − 19.25%).

Processing time for your return: see “Have you received my returned parcel?”.