Returns
Here is everything you need to know about how our returns work.
How is my refund processed?
Refunds are issued using the same payment method you used to place your order. You will be refunded the paid cost of the items. If you benefited from an additional discount, it will be recalculated on a pro-rata basis (see examples below). Credit/Deb
What is the returns policy?
Returns: If the product does not suit you or if the size is not right, you benefit from a 30-day return window for a refund or an exchange. Please simply ensure that the item is:. - New,. - Unworn,. - Unwashed,. - With its original tags and packaging
Have you received my return package?
To track the progress of your return package, please visit the carrier's website:. https://www.chronopost.fr/en/track-your-parcel. Your tracking number can be found:. On the "Return Summary" document provided when you made your request. Once your pac
How long does it take to process a return package?
After shipping your package, please take into account the transit delivery time, as well as an additional 5 to 7 business days for our team to process your refund or exchange request.
How is my exchange processed?
Once you have completed your return request, simply drop the parcel to the nearest pickup point. You'll find the nearest one when logged on the Chronopost website using your postcode. Chronopost is a leading international express courier (part of the
Do you offer exchanges?
Yes, we offer exchanges, but only for a change of size or color on the exact same item, subject to stock availability. Once you have submitted your exchange request from your account area, simply return the item using our international shipping partn
How do I make a return request?
To submit your return request, follow these steps:. Log in to your account area. Go to the "My Orders" section. Click on "Return my order". Enter your order number and email address. You can then select the items you wish to return. How do I prepare