Have you received my return package?Updated 11 days ago

To track the progress of your return package, please visit the carrier's website:

https://www.chronopost.fr/en/track-your-parcel

Your tracking number can be found:

On the "Return Summary" document provided when you made your request.

Once your package is received, it will be processed by our team within 5 to 7 working days.

Your refund or exchange will then be issued.

You will receive a confirmation email as soon as it has been processed.