Any questions? Contact our customer service team (average response time within 24 hours, excluding weekends).

Cimalp

<p>After shipping your package, please take into account the transit delivery time, as well as an additional 5 to 7 business days for our team to process your refund or exchange request.</p>

After shipping your package, please take into account the transit delivery time, as well as an additional 5 to 7 business days for our team to process your refund or exchange request.

How long does it take to process a return package?

Returns

How to make a service request ?

After-Sales Service

How is my refund processed?

What is the returns policy?

Have you received my return package?

How is my exchange processed?

Do you offer exchanges?

How do I make a return request?

Can I cancel or modify my order?

Preparing and shipping your order

Orders

How do I find the correct size?

Product Guides & Care

Do you ship internationally?

What are the delivery options ?

Shipping

How do I log in or create a Cimalp account?

How do I log out of my account?

How do I unsubscribe from the newsletter?

Your Cimalp Account: How to log in ?

My Account

I am unable to place an order

Ordering

About promo codes

Environmental & Social Commitment

Pricing & News

Brand History

Tips upon receiving my package

The Brand

How does the loyalty program work?

Guides & Care

Sponsorship & Partnership requests

Pricing Policy & News

Is the payment secure?

Available Options

Where can I find my invoice?

Payment & Invoicing

I'm a business or association... who should I contact?

I'd like gift wrapping.

How long does it take to process a return package?Updated 11 days ago