Find out how return requests are processed
To request a return, please follow these steps:. Go to your account area, under the "Order History and details" section > "Order details & Return Request" of the relevant order. Select the product(s) you wish to return. Choose "Exchange" or "Refund"
After your return request has been approved, you will find your return documents within 15 minutes in the “Return Documents” section of your account. To return your items:. 1. Place the return slip inside your package. 2. Attach the prepaid label to
We process refunds using the same payment method that was used for the original order. Please note, if you have a deferred debit card, the refund will be credited at the end of the month. Would you ask for a refund and have enjoyed a discount on your
Would an item be faulty, you can contact us using the contact form labeled "I have an after-sales service request" or directly via email at [email protected]. For faster assistance, please include photos if possible, the order reference number, and the e
Would you not be completely satisfied with the product or find that it’s not the right size, you have 30 days to return it to us. We cover the return shipping costs by providing a prepaid return label. Your product must be new, unworn, unwashed, and
To track the delivery of your return parcel, please visit https://www.laposte.fr/ (English language is available). Your parcel number can be found on the return label provided during your return request and on the proof of deposit. Once the parcel is