Any questions? Contact our customer service team (average response time within 24 hours, excluding weekends).

Cimalp

If the product does not fully meet your expectations or if the size does not fit, you have 30 days to return it to us.Return shipping is free: a prepaid Colissimo label is available directly from your customer account.To ensure that your return is accepted, please follow these conditions:The product must be new, unworn, unwashed, and with its original tags.For shoes, the trial must be done on a clean surface so that they can be returned in perfect condition.The goal is to be able to resell the items in impeccable condition.Once your package has been shipped, please allow:The delivery time (return packages are not a priority),Then, a 5 business day period for processing and refund by our team.

Would you not be completely satisfied with the product or find that it’s not the right size, you have 30 days to return it to us. We cover the return shipping costs by providing a prepaid return label. Your product must be new, unworn, unwashed, and have its original tags. The first return is free, but if you wish to make a second return or more, it/they is/are not.

Please allow about 5 days for the return parcel to reach us (non-priority return parcels). Once we receive your parcel, exchanges and refunds are processed within 5 days.

💡 Good to know: Would you be in a hurry or want to exchange the product, we recommend requesting a refund and then placing a new order directly on the website. This not only guarantees stock availability but also gets your new item to you faster and more easily.

Please make sure to try on shoes on a clean floor to be able to return them in perfect condition, so that we can put them back on sale.

What is the returns policy?

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What is the returns policy?Updated 9 days ago