We process refunds using the same payment method that was used for the original order. Please note, if you have a deferred debit card, the refund will be credited at the end of the month. Would you ask for a refund and have enjoyed a discount on your purchase, this discount will be prorated and deducted from your refund. Situation 1 :Product A £99 / Product B £69 and a discount of £25 (e.g., discount of the week) The discount received is 25 / (99+69) = 14,88% Returning product A will be refunded 99-14.88% = £84.27 Situation 2 :Product A £25 / Product B £35 and a discount of £15 (e.g., VIP Club discount) The discount received is 15 / (25+35) = 25% Returning product B will be refunded 35-25% = £26.25 Situation 3 : As a VIP member, you are eligible for a 5%discount The order contains: Product A at £99 and product B at £149. You then get a 15% cumulative discount code applied to your shopping cart. Your purchase is then equal to (99 + 149) -15% = £210.80. VIP discount added 210,80 - 5% = £200,26. The total discount is, therefore [(99+149)- 200.26] / (99+149) = 19.25%. Returning product A will be refunded 99-19.25% = £79.94.
