We offer a 30-day return window for a refund, store credit, or exchange.

We offer a 30-day return window for a refund, store credit, or exchange.To be eligible for a return, items must be:In new, unworn, and unwashed conditionReturned in their original packaging with all tags attachedFor hygiene reasons, underwear (boxer shorts) cannot be returned or exchanged.Return Shipping &amp; FeesFirst return: Free on every order.Additional returns: At your own expense. This applies to a second return on the same order or the return of an exchanged item. If shipping at your expense, please send your parcel via the carrier of your choice to:CIMALP1500 Avenue de ProvenceZA de Laye26320 Saint-Marcel-l&#xE8;s-ValenceFRANCEStore creditIf you opt for store credit, the balance will be added directly to your account under Store Credit. You can apply it at checkout on your next order.ImportantOnce your return has been processed, your chosen compensation method (store credit, exchange, or refund) is final and cannot be modified. Please review your selection carefully before submitting your request.Need More Information?Requesting and shipping a return: See <a href="https://help.cimalp.com/en-GB/how-do-i-make-a-return-request-419579">&#x201C;How do I make a return request?&#x201D;</a>Changing size or color: See <a href="https://help.cimalp.com/en-GB/do-you-offer-exchanges-5316401">&#x201C;Do you offer exchanges?&#x201D;</a>Refund details: See <a href="https://help.cimalp.com/en-GB/how-will-i-be-refunded-428256">&#x201C;How is my refund processed?&#x201D;</a>

What is your return policy?

Submit your return online directly from your customer account, print your pre-paid return label, and drop off your parcel at the nearest designated pick-up point.

Submit your return online directly from your customer account, print your pre-paid return label, and drop off your parcel at the nearest designated pick-up point.How to request a return1 - Log in to your customer account.2 - Choose &#x201C;My Orders&#x201D;.3 - Click &#x201C;Return my order&#x201D;.4 - Your order number and email address will be filled in automatically. Select the items you wish to return.Please note: Once submitted, return requests cannot be modified.Preparing and shipping your parcel1 - Print your return document, which includes three sections:<ul><li>Return slip: Place it inside the parcel.</li><li>Proof of drop-off / receipt: Keep it for your records.</li><li>Prepaid return label: Stick it securely to the outside of the parcel.</li></ul>2 - Place the return slip inside the parcel.3 - Stick the prepaid return label to the outside of the package.4 - Drop off your parcel at an authorized pick-up location. (Find your nearest drop-off point at <a href="https://www.chronoshop2shop.fr/fr/trouver-relais-pickup" rel="noopener noreferrer" target="_blank">https://www.chronoshop2shop.fr/fr/trouver-relais-pickup</a>. The page is in French but simply enter your postal code or city on the page).Keep your proof of drop-off: it includes your tracking number so you can follow your parcel&#x2019;s journey.A free prepaid return label is included for the first return of each order. For details on conditions and return fees, please refer to <a href="https://help.cimalp.com/en-GB/what-is-your-return-policy-479478">&#x201C;What is your return policy?&#x201D;</a>.For tracking updates and processing timelines, see <a href="https://help.cimalp.com/en-GB/have-you-received-my-returned-parcel-481427">&#x201C;Have you received my returned package?&#x201D;</a>.

How do I make a return request?

Yes, we offer a 30-day echange window for a different size or colour of the same item, subject to stock availability.

Yes, we offer a 30-day echange window for a different size or colour of the same item, subject to stock availability.How does an exchange work?Make your request from your customer account, in the same way as a return: see <a href="https://help.cimalp.com/en-GB/how-do-i-make-a-return-request-419579">&#x201C;How do I make a return request?&#x201D;</a>. When we receive your parcel, we check the condition of the item, and then automatically send you the replacement item.If the requested item is no longer available, we will refund you: see <a href="https://help.cimalp.com/en-GB/how-will-i-be-refunded-428256">&#x201C;How will I be refunded?&#x201D;</a>.ConditionsThe item must be returned:<ul><li>in its original condition and unused</li><li>with its tags intact</li><li>in a condition that allows it to be resold.</li></ul>Footwear must only have been tried on a clean floor.For hygiene reasons, underwear (boxer shorts) cannot be returned or exchanged.For a different item or model, please make a return and ask to be refunded. Then place a new order: see <a href="https://help.cimalp.com/en-GB/what-is-your-return-policy-479478">&#x201C;What is your return policy?&#x201D;</a>.

Do you offer exchanges?

To find out whether your returned parcel has reached us, track it on https://www.chronopost.fr/fr/suivi-colis. The page is in French but simply enter your postal code or city on the page.

To find out whether your returned parcel has reached us, track it on <a href="https://www.chronopost.fr/fr/suivi-colis" rel="noopener noreferrer" target="_blank">https://www.chronopost.fr/fr/suivi-colis</a>. The page is in French but simply enter your postal code or city on the page.Your parcel tracking number is located on the proof of drop-off / customer copy, one of the three sections of the return document printed with your request.Processing timeOnce we receive your parcel at our warehouse, please allow 2 to 5 business days for your refund or exchange to be processed.This may take longer during peak periods.You will then receive an email with the subject line &quot;Your return request has been processed!Refund details are given in <a href="https://help.cimalp.com/en-GB/how-will-i-be-refunded-428256">&#x201C;How will I be refunded?&#x201D;</a>.Is your return still pending? Do not hesitate to contact us by email at <a href="mailto:contact@cimalp.com">contact@cimalp.com</a>

Have you received my returned parcel?

We refund you using the same payment method as the one used to place your order, as soon as your return has been processed. The time it then takes for the amount to appear in your account depends on your bank or payment method.

We refund you using the same payment method as the one used to place your order, as soon as your return has been processed. The time it then takes for the amount to appear in your account depends on your bank or payment method.<ul><li>Credit / Debit card: the amount is credited back to the account linked to the card. With a deferred debit card, the refund can appear at the end of the month.</li><li>PayPal: the amount is refunded to your PayPal account.</li></ul>How much will I be refunded?You will be refunded the actual amount paid for each returned item. Please note that original shipping costs are non-refundable.Individual item discounts: If a discount was applied to a specific returned product, your refund will reflect that discounted price.Order-wide discounts (promo codes, loyalty rewards, etc.): If a promotional code or reward was applied across your entire order, the discount will be distributed proportionally, and each item will be refunded at its adjusted price.Example 1: Single order-wide discountYou purchase two items: one at &#xA3;25 and one at &#xA3;35 (total: &#xA3;60).You receive a &#xA3;15 discount, which equals 25% off your order.This 25% discount applies proportionally to each item.If you return the &#xA3;35 item, your refund will be &#xA3;26.25 (&#xA3;35 &#x2212; 25%).Example 2: Combining two discountsYou purchase two items: one at &#xA3;99 and one at &#xA3;149.You use a 15% off promo code along with your 5% VIP Silver member discount.Because discounts are applied successively (not added together), the total reduction is 19.25% (rather than 20%).If you return the &#xA3;99 item, your refund will be &#xA3;79.94 (&#xA3;99 &#x2212; 19.25%).Processing time for your return: see <a href="https://help.cimalp.com/en-GB/have-you-received-my-returned-parcel-481427">&#x201C;Have you received my returned parcel?&#x201D;</a>.

How will I be refunded?

Any questions? Contact our customer service team (average response time within 24 hours, excluding weekends).