Everything you need to know about parcel delivery.
We offer delivery to French overseas departments and territories, as well as various European countries and worldwide destinations. Simply enter your delivery address during checkout to view available options for your zone.
Would you meet difficulties with your delivery, such as saturation at the delivery point or accessibility issues, please contact us or the carrier to find an alternative solution. 💡 Tip: For Pick-up Points deliveries, if your parcel is not showing u
We have a dedicated customer service team ready to handle your request and do everything possible to assist you, so please don't hesitate to contact us. 💡 Good to know: For Pick-up Points deliveries, sometimes your package may have already arrived a
All orders to the United Kingdom are shipped by Royal Mail, and orders for the Republic of Ireland are shipped by DHL, DPD or UPS. When confirming your order please select the method of shipment and the delivery address. (whether it's your home, offi
Once being shipped, you can find your parcel tracking number in your Cimalp account under the ‘Order history and details’ section. Click on ‘Order details & Return Request’ for the specific order, then ‘Show more’. The parcel tracking number is liste
To avoid any issues after receiving your parcel, whether at a pick-up point or delivered to your home, here are some tips before accepting the delivery. Make sure to thoroughly check the condition of your parcel. We recommend opening it in the presen
Are the claims on the delivery slip valid?. **Acceptable claims:**. - Must be made at the time of delivery. - Should be precise, complete, dated, and signed (to assess the damaged products, the extent of the damage, and the location of the damage on