How can I place a complaint when receiving/collecting a parcel?Updated 6 months ago

Are the claims on the delivery slip valid?

**Acceptable claims:**

- Must be made at the time of delivery

- Should be precise, complete, dated, and signed (to assess the damaged products, the extent of the damage, and the location of the damage on the product)

- Must be written on the signed delivery slip

**Unacceptable claims:**

- "Subject to unpacking," "Pending inspection," "Broken shipment," "Damaged shipment"

- "Wet package"

- "Open box, torn package, resealed package"

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