I have not received my parcel / My parcel is delayedUpdated 6 months ago
We have a dedicated customer service team ready to handle your request and do everything possible to assist you, so please don't hesitate to contact us. š” Good to know: For Pick-up Points deliveries, sometimes your package may have already arrived at the pick-up point without being scanned. In this case, we recommend visiting the location and asking the staff to check for your package physically, rather than relying solely on the computer updates. This can help you get your parcel more quickly.
