Get answers to your questions about placing and tracking orders with Cimalp.
At Cimalp, we strive to ship all orders within 24 business hours (excluding weekends and public holidays). Therefore, modification or cancellation requests must be made:. - Before noon for an order placed in the morning. - Before 3 p.m. for an order
We apologize if some models are temporarily out of stock. To stay informed, enter your email address on the product page to be notified as soon as the item is available again. Alternatively, you can contact us by email to inquire about restocking dat
You can't unfortunately place your order directly by phone when ordering from a foreign country. For more information on payment methods, please visit our dedicated payment page here: https://www.cimalp.co.uk/en/pages/8-payment-methods
Once your payment is completed, you should be redirected to a confirmation page displaying your order number, and you will also receive a confirmation email. If you don’t see the confirmation page or receive an email, please check the following:. # W
To use your promo code, simply click on "Click here to enter your code" on the cart page. You can then copy and paste the code into the box that appears, and click on "Add". The discount will be automatically applied to your cart total. Good to know:
We try to offer our customers a seamless shopping experience, but technical issues can unfortunately happen. Should you experience difficulties, try the following:. 1. Clear cookies and cache in your browser. 2. Use a different payment method. 3. Try
Once being shipped, you can find your parcel tracking number in your Cimalp account under the ‘Order history and details’ section. Click on ‘Order details & Return Request’ for the specific order, then ‘More details’. The parcel tracking number is li
Currently, we do not offer gift cards at CIMALP. We understand that this may be a convenient option for some of our customers, and we appreciate your interest in this solution. However, for now, we invite you to explore our products directly on our w
Should you meet problems with your payment, try the following options:. 1. Contact your bank for more information. 2. Try to pay using a different credit card. 3. Try a different payment option, PayPal for example. Should payment attempts fail, plea