Get answers to your questions about placing and tracking orders with Cimalp.
At Cimalp, we strive to dispatch all orders within 24 hours (excluding weekends and public holidays). If you need to cancel or modify your order, whether it’s to change the size, color, delivery address, or to use a forgotten promotional code, please
We apologize if some models are temporarily out of stock. To stay informed, enter your email address on the product page to be notified as soon as the item is available again. Alternatively, you can contact us by email to inquire about restocking dat
You can't unfortunately place your order directly by phone when ordering from a foreign country. For more information on payment methods, please visit our dedicated payment page here: https://www.cimalp.co.uk/en/pages/8-payment-methods
Once your payment is completed, you should be redirected to a confirmation page displaying your order number, and you will also receive a confirmation email. If you don’t see the confirmation page or receive an email, please check the following:. # W
To use your promo code, simply click on "Click here to enter your code" on the cart page. You can then copy and paste the code into the box that appears, and click on "Add". The discount will be automatically applied to your cart total. Good to know:
We try to offer our customers a seamless shopping experience, but technical issues can unfortunately happen. Should you experience difficulties, try the following:. 1. Clear cookies and cache in your browser. 2. Use a different payment method. 3. Try
If you wish to add an item to an existing order, contact us as soon as possible. We will do our best to accommodate your request, though it may depend on our logistics team’s availability, especially during peak periods.
Once being shipped, you can find your parcel tracking number in your Cimalp account under the ‘Order history and details’ section. Click on ‘Order details & Return Request’ for the specific order, then ‘More details’. The parcel tracking number is li
Offer someone a special present with a Cimalp e-gift card! Worth from £50 to £200, you can download your card in PDF format directly from your Cimalp account once you've purchased it. Go to ‘My benefits’ section and select ‘Gift Cards’. For more deta
Should you meet problems with your payment, try the following options:. 1. Contact your bank for more information. 2. Try to pay using a different credit card. 3. Try a different payment option, PayPal for example. Should payment attempts fail, plea