Can I cancel or modify my order?Updated 9 days ago

At Cimalp, we strive to ship all orders within 24 business hours (excluding weekends and public holidays).

Therefore, modification or cancellation requests must be made:

- Before noon for an order placed in the morning

- Before 3 p.m. for an order placed in the afternoon

Beyond these deadlines, your package will likely already be in preparation and cannot be modified or canceled.

If you forgot to apply a promo code, the order will need to be canceled and then reordered with the code correctly applied.

Feel free to contact us quickly by phone so we can intervene in time.