Cimalp

We try to offer our customers a seamless shopping experience, but technical issues can unfortunately happen. Should you experience difficulties, try the following:1. Clear cookies and cache in your browser.2. Use a different payment method.3. Try another device or browser.If these solutions don&#x2019;t work, please contact us with a detailed description of the issue, including screenshots if possible. Our team is ready to assist you.

We try to offer our customers a seamless shopping experience, but technical issues can unfortunately happen. Should you experience difficulties, try the following:
1. Clear cookies and cache in your browser.
2. Use a different payment method.
3. Try another device or browser.
If these solutions don’t work, please contact us with a detailed description of the issue, including screenshots if possible. Our team is ready to assist you.

I can't place an order.

Order

Can I cancel or modify my order?

My product is no longer available. When will it be back in stock?

Can I order over the phone?

I haven't received my order confirmation.

How do I apply a discount code to my order?

Can I add an item to my order?

I can't find my parcel number.

Is it possible to order gift cards?

I am facing payment errors.

Where can I find the correct size?

How do I care for my Cimalp merino wool garment?

How do I care for my hiking boots?

Sizing & Maintenance

Join Cimalp

History of the brand

Store & Resellers

Sustainable development

About Cimalp

Can I be delivered abroad?

My parcel was not delivered to the right pick-up point.

I have not received my parcel / My parcel is delayed

Which delivery options are available?

I can't find my tracking number

Advices when receiving/collecting a parcel.

How can I place a complaint when receiving/collecting a parcel?

Shipping & Delivery

How can I create a Cimalp account?

How to modify my personal information?

How do I log out of my customer account?

How do I reset my password?

My Account

Can I pay in several instalments?

Where can I find my invoice?

Is payment secure?

Payment & billing

I'd like to apply for sponsorship/partnership.

Partnership & Sponsoring

About strikethrough prices

About weekly promotions

Are website offers valid in the Cimalp Factory Shop?

How does your loyalty program work?

How can I subscribe to your newsletter?

Do you offer any special prices?

How do I stay informed about Cimalp news and special offers?

Pricing & News

How do I request a return?

How do I ship my return?

How do I get my money back?

I'd like to request after-sales service.

What is the returns policy?

Did you receive my returned parcel?

Returns

I'm a business or association... who should I contact?

I'd like gift wrapping.

I can't place an order.Updated 6 months ago