CONTACT US AS SOON AS POSSIBLE TO MODIFY OR CANCEL YOUR ORDER at contact@cimalp.com. To allow us to take action in time, all requests must be made on the very same day the order is placed, from Monday to Friday, between 8:30 AM and 5:00 PM CET (exclu

CONTACT US AS SOON AS POSSIBLE TO MODIFY OR CANCEL YOUR ORDER at contact@cimalp.comTo allow us to take action in time, all requests must be made on the very same day the order is placed, from Monday to Friday, between 8:30 AM and 5:00 PM CET (excluding weekends and public holidays).We will not be able to make any changes if the order was placed over the weekend.Beyond these timeframes, your package will likely already be in preparation and can no longer be modified or cancelled.Forgot a promo code? The order must be cancelled and then placed again with the code correctly applied.

Can I cancel or modify my order?

At CIMALP, every order matters. As soon as your purchase is confirmed, our logistics team gets straight to work. Everything is done to get your package shipped as quickly as possible. We know how exciting it is to receive your gear quickly, especiall

At CIMALP, every order matters.As soon as your purchase is confirmed, our logistics team gets straight to work. Everything is done to get your package shipped as quickly as possible.We know how exciting it is to receive your gear quickly, especially when a mountain trip is just around the corner. That is why we are constantly optimizing our processes to minimize the time between your order and its shipment.However, to ensure a reliable and transparent service, we prefer to be completely honest:We do not guarantee a specific shipping timeframe.Peak periods with high order volumes may slightly extend preparation times.Our top priority remains sending you a compliant, well-packaged product that is ready for your next adventure.To learn more about the different shipping options available, you can visit our dedicated page:

Preparing and shipping your order

Any questions? Contact our customer service team (average response time within 24 hours, excluding weekends).

Cimalp

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Orders

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After-Sales Service

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Returns

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Available Options

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I'd like gift wrapping.