How is my order processed?Updated 3 hours ago
Your order moves through four key steps, which you can track directly from your customer account under “My Orders”.
- Order confirmed
Your payment has been approved and your order is confirmed. You will receive an “Order Confirmed” email immediately.
- Sent to logistics
Later that evening, your order is automatically forwarded to our logistics team. From this moment on, it can no longer be modified or cancelled (see “Can I cancel or change my order?”).
- Packing & dispatch
We prepare your parcel as quickly as possible—typically the following business day (excluding weekends and public holidays). Our warehouse team checks item availability and carefully packages your goods. Your parcel is handed over to the transporter the same day it is packed.
(Please note: lead times may be slightly longer during peak periods.)
- Order in transit / Dispatched
You will receive a dispatch confirmation email containing your tracking link.
Estimated delivery times vary depending on your selected shipping method: please see “What are the delivery options and costs?”.