Can I cancel or change my order?Updated 3 hours ago

Yes, provided you contact us on the day you place your order, between 9 am and 5 pm (Paris time), Monday to Friday.

Why so quickly?

Every evening, the day's orders are automatically sent to our logistics team so that they can be prepared first thing the next morning. Once sent, an order can no longer be changed or cancelled. This is also the case for an order placed after 5 pm (Paris time).

How to contact us

Email us at [email protected], giving your order number and the change you would like to make.

Did you order at the weekend?

Orders placed between Friday evening and Sunday evening are automatically sent to our logistics team to be prepared first thing on Monday morning. They therefore cannot be changed or cancelled.

Has your parcel already been dispatched?

You have two options:

• refuse the parcel on delivery: it will be returned to us and you will be refunded automatically as soon as we receive it
• return it to us within 30 days, following our returns policy: see “What is your returns policy?”.