All orders to the United Kingdom are shipped by Royal Mail or Fedex, and orders for the Republic of Ireland are shipped by DPD.

All orders to the United Kingdom are shipped by Royal Mail or Fedex, and orders for the Republic of Ireland are shipped by DPD.For shipments to Germany, Austria, Switzerland, Italy, and Spain, please switch to the relevant country and language from the homepage to view specific information.For all other countries, our parcels are shipped via the standard postal service.When confirming your order please select the method of shipment and the delivery address. (whether it&apos;s your home, office or another saved address)At CimAlp we aim to get your order dispatched as quickly as possible. All orders are processed:<ul><li>on the next day if placed on a working day before midnight</li><li>on the next working day if placed on a bank holiday</li><li>on Monday (if not a bank holiday) if placed at the weekend</li></ul>Once your order is en route, Royal Mail, DPD or Fedex will send an email to the corresponding account with a delivery date.Delivery time and costsUNITED KINGDOM<ul><li>HOME DELIVERY:</li></ul>ROYAL MAIL or FEDEX (3 to 5 working days): &#xA3;9.90 (VAT incl.) - Free from &#xA3;100 per orderAll orders to the UK are shipped Delivered Duty Paid (DDP), which means that CIMALP pays for VAT (goods&apos; value being under &#xA3;135 or over) and all customs duties, dues and fees for customs clearance to the British Administration, so that you are no longer required to pay anything on delivery.REPUBLIC OF IRELAND<ul><li>HOME DELIVERY:</li></ul>DPD Predict (3 to 5 working days): 9.90&#x20AC;<ul><li>PICK-UP DELIVERY:</li></ul>DPD (3 to 5 working days): 4.90&#x20AC; - Free from 65&#x20AC; per orderContactIf you have any further questions about delivery you can contact our customer service at <a href="mailto:contact@cimalp.com">contact@cimalp.com</a>

Shipping Options, Delivery Times, and Costs

Yes, we deliver across Europe as well as to French overseas territories (DOM-TOM).

Yes, we deliver across Europe as well as to French overseas territories (DOM-TOM).To arrange delivery outside France, simply enter your international shipping address during checkout. The available courier options and exact rates for your destination will automatically appear before you pay.For full details on rates and estimated lead times, please refer to <a href="https://help.cimalp.com/en-GB/shipping-options-delivery-times-and-costs-481588">&#x201C;Shipping Options, Delivery Times, and Costs&#x201D;</a>.

Do you deliver internationally?

First, check your parcel tracking using the link sent by the courier via email or SMS. This will show your parcel's current location and expected delivery date.

First, check your parcel tracking using the link sent by the courier via email or SMS. This will show your parcel&apos;s current location and expected delivery date.Estimated transit times (once dispatched)United Kingdom:Royal Mail or FedEx (Home Delivery): 3 to 5 working days.Please note that customs clearance procedures may occasionally cause slight delays.Republic of Ireland:DPD Predict (Home Delivery): 3 to 5 working daysDPD Pick-up Point: 3 to 5 working daysFor delivery rates and times to other destinations, please contact us at <a href="mailto:contact@cimalp.com">contact@cimalp.com</a>.Tracking shows &#x201C;Delivered&#x201D; or &#x201C;Available&#x201D;, but you haven&apos;t received it?Marked as &#x201C;Available&#x201D; at a pick-up shop: Visit the parcel point in person and kindly ask the staff to check their physical shelves&#x2014;not just their computer terminal. Parcels are often unloaded before being logged onto the scanner.Marked as &#x201C;Delivered&#x201D; to your address: Please check your letterbox, safe places around your property (porch, shed, meter cupboard), and check with your immediate neighbours or building concierge/caretaker.When should you contact us?Please get in touch with our team at <a href="mailto:contact@cimalp.com">contact@cimalp.com</a> (if possible with your order number) if:<ul><li>Your tracking has remained inactive or un-updated for more than 2 working days.</li><li>The estimated delivery window has passed.</li></ul>What happens next?We will promptly open a claim with the courier to trace your parcel.The carrier will check with their local depot and delivery driver to establish what happened. We will keep you informed throughout the inquiry and ensure you receive either your items or a full refund.

My parcel hasn't arrived or is late: what should I do?

On rare occasions, a courier may redirect your parcel to an alternative nearby collection point. This usually happens if:

On rare occasions, a courier may redirect your parcel to an alternative nearby collection point. This usually happens if:<ul><li>The original parcel shop is full (for example during peak seasons, such as Christmas time or sales periods).</li><li>The shop is closed on the delivery day (e.g. unexpected closure, holiday, or half-day).</li><li>The delivery driver cannot access the location (e.g. roadworks, security gates, or parking restrictions).</li></ul>How do I find out where my parcel has been diverted?Check the tracking link in the email or SMS sent by the courier. The updated pick-up location, its address, and opening hours will be displayed directly on the tracking page.Can the parcel be moved to another location?Once a parcel has been scanned into an alternative pick-up shop, we cannot re-route it to a different address or location.If you are unable to collect it: The parcel will be held at the parcel shop usually between 8 to 14 days, depending on the courier. Once this time elapses, it will be automatically returned to our warehouse. As soon as your returned parcel is checked in by our logistics team, we will process your full refund.Have a question about your delivery? Our customer care team is here to help at <a href="mailto:contact@cimalp.com">contact@cimalp.com</a>.

My parcel was not delivered to the right pick-up point

When receiving your parcel—whether at home or at a pick-up shop—always inspect the outer packaging before signing for it. Whenever possible, open the parcel in the presence of the courier or parcel shop staff.

When receiving your parcel&#x2014;whether at home or at a pick-up shop&#x2014;always inspect the outer packaging before signing for it. Whenever possible, open the parcel in the presence of the courier or parcel shop staff.Is the parcel visibly damaged?The safest step is to refuse the delivery. The courier will return the parcel directly to our warehouse, and you will be fully covered for a replacement or refund. If you choose to accept the parcel anyway, you must officially log written remarks on the courier&apos;s delivery slip or electronic scanner (Proof of Delivery) before signing.When should you report damage on delivery?<ul><li>If the outer box or bag is torn, crushed, punctured, or wet.</li><li>If the outer box or bag has been resealed with carrier tape or unfamiliar adhesive.</li><li>If the outer box or bag appears to have been tampered with or opened in transit.</li><li>If the parcel feels unusually light for the items ordered.</li></ul>How to record a valid damage report with the driverTo ensure courier claims are legally valid, any notes must be:<ul><li>Recorded immediately at the moment of delivery, directly on the driver&#x2019;s device or paper delivery note.</li><li>Specific and detailed: state the exact visible damage to the box and specify any missing or damaged items.</li><li>Dated and signed.</li></ul>Valid example: &#x201C;Cardboard box crushed on the left side, inner packaging torn, 1 jacket missing.&#x201D;Important: Couriers routinely reject vague notations such as &#x201C;subject to inspection&#x201D;, &#x201C;unchecked&#x201D;, &#x201C;pending unpacking&#x201D;, or simply &#x201C;damaged box&#x201D;. Be as descriptive as possible.What to do next<ul><li>Get in touch with our customer care team within 3 working days of delivery at <a href="mailto:contact@cimalp.com">contact@cimalp.com</a> with your order number, if possible clear photos of the damaged packaging (including the shipping label) and damaged items, and a copy or photo of the delivery slip showing your recorded damage notes.</li></ul>Our team will step in, launch a carrier claim on your behalf, and arrange a replacement or refund promptly.

What should I do if my parcel arrives damaged?

You can also track your order via your customer account:

You can also track your order via your customer account:Log in to your account and head to the &#x201C;My Orders&#x201D; section.Select the relevant order to open its details.Your tracking number and courier link will be displayed directly within the order summary.Just placed your order? If your tracking number is not visible yet, your parcel is likely still being prepared at our warehouse. For a full breakdown of the dispatch timeline, please check <a href="https://help.cimalp.com/en-GB/how-is-my-order-processed-3702680">&#x201C;How is my order processed?&#x201D;</a>.Need a hand? Our team is available at <a href="mailto:contact@cimalp.com">contact@cimalp.com</a>.

Where can I find my tracking number?

Any questions? Contact our customer service team (average response time within 24 hours, excluding weekends).