Any questions? Contact our customer service team (average response time within 24 hours, excluding weekends).

Cimalp

<p id="isPasted">To receive your invoices, we invite you to make a request via email to our customer service at the following address: <a data-fr-linked="true" href="mailto:contact@cimalp.co.uk">contact@cimalp.co.uk</a></p><p>. Please specify your order number or any necessary information so that we can process your request as quickly as possible.&#x1F4A1; Good to know: We do not include invoices in the packages.</p>

You can find your invoice in PDF format once your order has been shipped, in your Cimalp account under the "Order history and details" section > "Order details & Return Request" of the relevant order. You can click on "Download" to get it in PDF format and print it if you wish.

💡 Good to know: We do not include invoices in the packages.

Where can I find my invoice?

Payment & billing

Can I cancel or modify my order?

My product is no longer available. When will it be back in stock?

Can I order over the phone?

I haven't received my order confirmation.

How do I apply a discount code to my order?

I can't place an order.

I can't find my parcel number.

Is it possible to order gift cards?

I am facing payment errors.

Order

Where can I find the correct size?

How do I care for my Cimalp merino wool garment?

How do I care for my hiking boots?

Sizing & Maintenance

Join Cimalp

History of the brand

Store & Resellers

Sustainable development

About Cimalp

Can I be delivered abroad?

My parcel was not delivered to the right pick-up point.

I have not received my parcel / My parcel is delayed

Which delivery options are available?

I can't find my tracking number

Advices when receiving/collecting a parcel.

How can I place a complaint when receiving/collecting a parcel?

Shipping & Delivery

How can I create a Cimalp account?

How to modify my personal information?

How do I log out of my customer account?

How do I reset my password?

How do I unsubscribe from the newsletter?

My Account

Can I pay in several instalments?

Is payment secure?

I'd like to apply for sponsorship/partnership.

Partnership & Sponsoring

About weekly promotions

Are website offers valid in the Cimalp Factory Shop?

How does your loyalty program work?

How can I subscribe to your newsletter?

Do you offer any special prices?

How do I stay informed about Cimalp news and special offers?

Pricing & News

How do I request a return?

How do I ship my return?

How do I get my money back?

I'd like to request after-sales service.

What is the returns policy?

Did you receive my returned parcel?

Returns

I'm a business or association... who should I contact?

I'd like gift wrapping.

Where can I find my invoice?Updated 5 days ago