Any questions? Contact our customer service team (average response time within 24 hours, excluding weekends).

Cimalp

Invoices are not directly accessible from your personal account space. If you need to receive an invoice, please contact us at contact@cimalp.comPlease make sure to specify your order number in your request. We will send you the corresponding invoice by reply email.

Invoices are not directly accessible from your personal account space. If you need to receive an invoice, please contact us at contact@cimalp.com

Please make sure to specify your order number in your request. We will send you the corresponding invoice by reply email.

Where can I find my invoice?

Payment & Invoicing

How to make a service request ?

After-Sales Service

How is my refund processed?

What is the returns policy?

Have you received my return package?

How long does it take to process a return package?

How is my exchange processed?

Do you offer exchanges?

How do I make a return request?

Returns

Can I cancel or modify my order?

Preparing and shipping your order

Orders

How do I find the correct size?

Product Guides & Care

Do you ship internationally?

What are the delivery options ?

Shipping

How do I log in or create a Cimalp account?

How do I log out of my account?

How do I unsubscribe from the newsletter?

Your Cimalp Account: How to log in ?

My Account

I am unable to place an order

Ordering

About promo codes

Environmental & Social Commitment

Pricing & News

Brand History

Tips upon receiving my package

The Brand

How does the loyalty program work?

Guides & Care

Sponsorship & Partnership requests

Pricing Policy & News

Is the payment secure?

Available Options

I'm a business or association... who should I contact?

I'd like gift wrapping.

Where can I find my invoice?Updated 6 days ago