Cimalp

Subscribe to Our NewsletterBeing your partner in all your adventures is what we do best, and it&#x2019;s our greatest pride. Sign up for our newsletter to get exclusive access to Cimalp news and great deals for mountain enthusiasts. Join the Cimalp FamilyFollow us and share all your outdoor adventures with us on social media using the hashtag #wearecimalp and tag @cimalpofficial. Connect with us on: Instagram: @cimalpofficialFacebook: https://www.facebook.com/cimalpuk/

Subscribe to Our Newsletter
Being your partner in all your adventures is what we do best, and it’s our greatest pride. Sign up for our newsletter to get exclusive access to Cimalp news and great deals for mountain enthusiasts.

Join the Cimalp Family
Follow us and share all your outdoor adventures with us on social media using the hashtag #wearecimalp and tag @cimalpofficial. Connect with us on:

Instagram: @cimalpofficial
Facebook: https://www.facebook.com/cimalpuk/

How do I stay informed about Cimalp news and special offers?

Pricing & News

Can I cancel or modify my order?

My product is no longer available. When will it be back in stock?

Can I order over the phone?

I haven't received my order confirmation.

How do I apply a discount code to my order?

I can't place an order.

Can I add an item to my order?

I can't find my parcel number.

Is it possible to order gift cards?

I am facing payment errors.

Order

Where can I find the correct size?

How do I care for my Cimalp merino wool garment?

How do I care for my hiking boots?

Sizing & Maintenance

Join Cimalp

History of the brand

Store & Resellers

Sustainable development

About Cimalp

Can I be delivered abroad?

My parcel was not delivered to the right pick-up point.

I have not received my parcel / My parcel is delayed

Which delivery options are available?

I can't find my tracking number

Advices when receiving/collecting a parcel.

How can I place a complaint when receiving/collecting a parcel?

Shipping & Delivery

How can I create a Cimalp account?

How to modify my personal information?

How do I log out of my customer account?

How do I reset my password?

My Account

Can I pay in several instalments?

Where can I find my invoice?

Is payment secure?

Payment & billing

I'd like to apply for sponsorship/partnership.

Partnership & Sponsoring

About strikethrough prices

About weekly promotions

Are website offers valid in the Cimalp Factory Shop?

How does your loyalty program work?

How can I subscribe to your newsletter?

Do you offer any special prices?

How do I request a return?

How do I ship my return?

How do I get my money back?

I'd like to request after-sales service.

What is the returns policy?

Did you receive my returned parcel?

Returns

I'm a business or association... who should I contact?

I'd like gift wrapping.

How do I stay informed about Cimalp news and special offers?Updated 6 months ago