Cimalp

Once you&apos;re in your account area, click on &quot;Personal Information&quot; to change your password. There are no special requirements for your password. Should you meet any difficulty, our team will be more than happy to assist!

Once you're in your account area, click on "Personal Information" to change your password. There are no special requirements for your password. Should you meet any difficulty, our team will be more than happy to assist!

How do I reset my password?

My Account

Can I cancel or modify my order?

My product is no longer available. When will it be back in stock?

Can I order over the phone?

I haven't received my order confirmation.

How do I apply a discount code to my order?

I can't place an order.

Can I add an item to my order?

I can't find my parcel number.

Is it possible to order gift cards?

I am facing payment errors.

Order

Where can I find the correct size?

How do I care for my Cimalp merino wool garment?

How do I care for my hiking boots?

Sizing & Maintenance

Join Cimalp

History of the brand

Store & Resellers

Sustainable development

About Cimalp

Can I be delivered abroad?

My parcel was not delivered to the right pick-up point.

I have not received my parcel / My parcel is delayed

Which delivery options are available?

I can't find my tracking number

Advices when receiving/collecting a parcel.

How can I place a complaint when receiving/collecting a parcel?

Shipping & Delivery

How can I create a Cimalp account?

How to modify my personal information?

How do I log out of my customer account?

Can I pay in several instalments?

Where can I find my invoice?

Is payment secure?

Payment & billing

I'd like to apply for sponsorship/partnership.

Partnership & Sponsoring

About strikethrough prices

About weekly promotions

Are website offers valid in the Cimalp Factory Shop?

How does your loyalty program work?

How can I subscribe to your newsletter?

Do you offer any special prices?

How do I stay informed about Cimalp news and special offers?

Pricing & News

How do I request a return?

How do I ship my return?

How do I get my money back?

I'd like to request after-sales service.

What is the returns policy?

Did you receive my returned parcel?

Returns

I'm a business or association... who should I contact?

I'd like gift wrapping.

How do I reset my password?Updated a year ago