Any questions? Contact our customer service team (average response time within 24 hours, excluding weekends).

Cimalp

Credit / Debit Card (excluding American Express)Shop Pay: An accelerated checkout method by Shopify that securely saves your payment and shipping details, allowing you to complete future orders faster on compatible stores.Apple Pay &amp; Google PayPayPal: Offers a 4-installment interest-free payment option for orders over &#x20AC;30 (subject to PayPal eligibility).Klarna: Available on eligible countries.Bancontact: Available in Belgium and Luxembourg.Twint: Available in Switzerland.Please note that bank transfers are unfortunately not accepted.

Credit / Debit Card (excluding American Express)

Shop Pay: An accelerated checkout method by Shopify that securely saves your payment and shipping details, allowing you to complete future orders faster on compatible stores.

Apple Pay & Google Pay

PayPal: Offers a 4-installment interest-free payment option for orders over €30 (subject to PayPal eligibility).

Klarna: Available on eligible countries.

Bancontact: Available in Belgium and Luxembourg.

Twint: Available in Switzerland.

Please note that bank transfers are unfortunately not accepted.

Available Options

Payment & Invoicing

How to make a service request ?

After-Sales Service

How is my refund processed?

What is the returns policy?

Have you received my return package?

How long does it take to process a return package?

How is my exchange processed?

Do you offer exchanges?

How do I make a return request?

Returns

Can I cancel or modify my order?

Preparing and shipping your order

Orders

How do I find the correct size?

Product Guides & Care

Do you ship internationally?

What are the delivery options ?

Shipping

How do I log in or create a Cimalp account?

How do I log out of my account?

How do I unsubscribe from the newsletter?

Your Cimalp Account: How to log in ?

My Account

I am unable to place an order

Ordering

About promo codes

Environmental & Social Commitment

Pricing & News

Brand History

Tips upon receiving my package

The Brand

How does the loyalty program work?

Guides & Care

Sponsorship & Partnership requests

Pricing Policy & News

Is the payment secure?

Where can I find my invoice?

I'm a business or association... who should I contact?

I'd like gift wrapping.

Available OptionsUpdated 6 days ago